Jellywire Aviation (we, us, our) is an aviation consultancy. We respect your privacy and are committed to protecting personal information we collect and handle.

1. What this policy covers

This policy explains how we collect, use, store, and share personal information through our website, communications, and consultancy activities.

2. Personal information we collect

We may collect the following types of personal information, depending on how you interact with us,

• Contact details, name, email address, phone number, organisation, role
• Enquiry and project information, messages you send, meeting notes, requirements, documents you provide, stakeholder details
• Website and device data, IP address, browser type, pages visited, approximate location, referral source, cookies and similar identifiers
• Billing information, invoicing contact details, business address, transaction records (we generally do not store full card details, these are handled by payment providers)

3. How we collect information

We collect information when you,

• Submit a form, email us, call us, or schedule a meeting
• Engage us for consultancy services and provide project materials
• Use our website, including via cookies and analytics tools

4. Why we collect and use your information

We use personal information to,

• Respond to enquiries and communicate with you
• Deliver consultancy services, including assurance, design, readiness, and operator profiling support
• Prepare proposals, contracts, invoices, and manage accounts
• Improve our website, marketing, and service delivery
• Maintain security, prevent fraud, and investigate issues
• Comply with legal and regulatory obligations

5. Our legal basis for processing

Where laws like the UK GDPR apply, we process personal information when it is,

• Necessary to take steps at your request or perform a contract with you
• In our legitimate interests, such as responding to enquiries, delivering services, improving operations, and keeping systems secure, balanced against your rights
• Required to meet legal obligations
• Based on your consent, such as certain marketing communications or non essential cookies, where applicable

6. Sharing your information

We may share personal information with trusted third parties only as needed to run our business, such as,

• IT and cloud service providers (email, document storage, collaboration tools)
• Analytics and website providers (for example, traffic measurement tools)
• Payment processors and accounting services
• Professional advisers (legal, financial, insurance)
• Subcontractors or specialist advisers engaged to support your project, only where relevant and subject to appropriate confidentiality
  We do not sell personal information.

7. Overseas disclosures

Because we may use cloud and professional service providers, your personal information may be stored or processed in countries outside your own. We take reasonable steps to ensure appropriate safeguards are in place, including contractual protections where suitable.

8. Cookies and analytics

Our website may use cookies or similar technologies to operate properly, understand usage, and improve performance. You can manage cookies through your browser settings and, where offered, our cookie preferences tool. Blocking cookies may affect some site functionality.

9. Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We retain personal information only for as long as necessary for the purposes described in this policy, including legal, accounting, and reporting requirements, then we securely delete or de identify it.

10. Your rights and choices

Depending on where you are located, you may have rights to,

• Request access to personal information we hold about you
• Request correction of inaccurate or out of date information
• Request deletion, restriction, or objection to certain processing (in some circumstances)
• Withdraw consent, where processing relies on consent
• Opt out of marketing communications at any time using the unsubscribe link or by contacting us

11. Complaints

If you have concerns about privacy, please contact us first so we can try to resolve it. You may also be able to lodge a complaint with your local regulator, such as the Office of the Australian Information Commissioner (OAIC) in Australia, or the Information Commissioner’s Office (ICO) in the UK, if applicable.

12. How to contact us

Jellywire Aviation
Email, contact@jellywireaviation.com
Address, 3 Beadon Meadow, Winchester, SO22 3FU

13. Updates to this policy

We may update this policy from time to time. The latest version will be published on our website with the effective date.
If you tell me what your website actually uses, contact form yes/no, Google Analytics yes/no, Calendly yes/no, newsletter yes/no, payments yes/no, and whether you want this to read as Australia only, UK only, or both, I’ll tighten this into a final version with no placeholders.